So cloudflare admits they are bulk processing the reports and the article just goes saying yeah too bad, it happens. But this is just for me a solid argument that scaling companies to that level is not beneficial, neither for themselves (as they get this kind of coverage about not doing the job properly), then for the websites being unjustly blocked and for visitors being misguided. I wish we could have a more competitive market instead of cloudflare, google and possibly some few others…
Didn’t this exact thing just happen to itch.io?
Nope, that was an AI “BrandShield” complaining about “fraud & phishing” at Itch.io registrar (iwantmyname), who then ignored their response to those claims.
Similar thing here, but with itch we know it was some lazy ass company trusting on AI, and a shitty domain registrar failing to listen to its customers. Cloudflare provides techdirt with other services (afaik), and didn’t entirely remove the website. Plus, they responded within a reasonable timeframe.
I just meant a company trusted a bogus phising claim and took down a legitimate site. Yeah, they’re a little different though.
Companies would rather protect themselves from potential litigation than stand up for their paying customers so yeah most companies probably just preemptively block the site as soon as the abuse report comes in. They’re not really under any obligation to actually check that the abuse report was correct or not, so most companies have decided to cut positions/funding to any sort of complaint review department which is why they can be so slow/unhelpful/incompetent most of the time.
